Title: Executive Director of Technology Operations

VP Area: President - UMW

Department: CIO Administration

Campus Location: Main Campus

Advertised Range: $140,000 - $165,000

(A final salary offer will be determined by the selected candidate's qualifications, and is not is not negotiable beyond what is advertised.)

Job Summary/Basic Functions

The University of Mary Washington (UMW) invites applicants to apply for the position of Executive Director for Technology Operations, a senior technology leadership role reporting directly to the Chief Information Officer.

This position serves as the operational leader for the University's Information Technology organization and plays a critical role in advancing UMW's technology strategy, service excellence, and digital transformation initiatives. The Executive Director provides strategic and operational leadership across enterprise technology operations while serving as the CIO's principal advisor on operational matters.

The successful candidate will lead a diverse team responsible for:

• Enterprise networking and telecommunications
• Data center and cloud operations
• IT service management and customer support
• Endpoint computing and digital collaboration services
• Audio visual technologies
• Business continuity and disaster recovery
• Technology infrastructure planning and operational excellence

Working collaboratively with campus leadership, the Executive Director will oversee the delivery of secure, reliable, and innovative technology services supporting academic, administrative, and research missions across multiple campuses.

Why UMW?

Located midway between Washington, D.C., and Richmond, the University of Mary Washington is a nationally recognized public liberal arts university known for academic excellence, innovation, and student success. The university is currently undertaking one of the most significant technology modernization initiatives in its history, including implementation of Workday ERP, modernization of enterprise infrastructure, expanded cybersecurity capabilities, cloud transformation, and responsible adoption of artificial intelligence.

This position offers an exceptional opportunity to shape the future of technology at an institution committed to innovation, service, and operational excellence.

Required KSAs/Competencies/Qualifications

• Exceptional communication, leadership, collaboration, and organizational skills.
  
• Strong analytical, planning, organizational, and problem-solving skills.
  
• Ability to lead large, diverse technology organizations in a collaborative and service-oriented manner.
  
• Ability to build operational excellence across multiple technology disciplines.
  
• Ability to develop and mentor technology leaders and technical staff.
  
• Ability to establish organizational priorities and execute strategic initiatives.
  
• Strong understanding of enterprise infrastructure, service delivery, cloud operations, and end user technologies.
  
• Strong understanding of operational technology governance, risk management, service management, and organizational leadership.
• Ability to manage competing priorities in a complex institutional environment.
  
• Ability to communicate effectively with technical and non-technical stakeholders at all organizational levels.
  
• Ability to translate institutional objectives into operational technology strategies and measurable outcomes.

Required Experience:

• Demonstrated progressively responsible leadership experience managing enterprise technology operations in a complex organization.
  
• Significant experience leading multidisciplinary technical teams across infrastructure, networking, systems administration, service delivery, and end user technology services.
  
• Demonstrated experience managing enterprise networking, communications services, data center operations, cloud environments, and technology infrastructure.
  
• Experience overseeing large-scale technology service delivery organizations and customer-facing support operations.
  
• Demonstrated experience managing technology budgets, procurement activities, contract negotiations, and vendor relationships.
  
• Experience developing technology lifecycle strategies, operational roadmaps, and modernization initiatives.
• Progressively responsible professional experience in audiovisual systems management.
  

Required Education:

• Bachelor's degree from an accredited college/university in a related field, or an equivalent combination of education and relevant training/experience. 

Additional Considerations:

Experience:

• Experience within higher education or similarly complex mission-driven organizations.
  
• Experience serving in a senior technology leadership role such as Executive Director, Director, Associate CIO, Deputy CIO, or equivalent.
  
• Experience leading enterprise infrastructure modernization initiatives.
  
• Experience supporting Microsoft 365, cloud services, modern endpoint management, and digital workplace technologies.
  
• Experience supporting audit remediation, operational compliance, and technology governance initiatives.
  
• Experience leading organizational change and technology transformation efforts.
  

LICENSURE/CERTIFICATION:

• Relevant industry certifications and advanced professional credentials.
  

Special Instructions

This position is open until filled. Priority first review of applications will be conducted on applications submitted by July 31, 2026. Applications will continue to be accepted after this date. After 5 business days, this recruitment may be closed at any time.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. To be considered for this position a state application must be received through the online employment system at https://jobs.umw.edu/. Mailed, emailed, faxed, or hand-delivered applications or resumes will not be accepted.

Excluding current UMW employees, selected candidate(s) must successfully pass a criminal history background check. Employment verification will be conducted to include current/previous supervisory employment reference checks. 

Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. For more information, please visit http://ethics.dls.virginia.gov/.

The University of Mary Washington adheres to the principle of equal opportunity. The University does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, parental status (including pregnancy), national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors in recruiting, admitting, enrolling students or hiring and promoting faculty and staff members. Complaints of discrimination should be directed to the EEO officer of the University.

UMW Values Veterans: UMW is a proud member of the Commonwealth of Virginia Values Veterans (V3) Program, authorized under the Code of Virginia (§2.2-2001.2). We are committed to recruiting, hiring, and retaining qualified Veterans and their spouses. Veterans who are hired into state positions may be eligible for additional leave accruals based on their total years of service in the military, National Guard or Reserve. For more information please visit: https://www.dhrm.virginia.gov/employeebenefits.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process (AHP). To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly Certificate of Disability or COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.