Title: Help Desk Student Associate - Spring 2026

VP Area: Chief of Staff - UMW

Department: Information Technology

Campus Location: Main Campus

Advertised Range: $12.77 per hour

Job Summary/Basic Functions

Help Desk Student Associates provide technical support to the entire university community through phone, online, and walk up services.

Required KSAs/Competencies/Qualifications

15 hour per week with the availability to work up to 35 hours a week.
Excellent customer service skills
Detail oriented
Effective oral and written communication skills
Ability to follow directions
Ability to maintain confidentiality
Current UMW student

Required Experience:

Previous customer service experience
 

Additional Considerations:

None

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. To be considered for this position a state application must be received through the online employment system at https://jobs.umw.edu/.

Selected candidate(s) must successfully pass a criminal history background check. Employment verification will be conducted to include current/previous supervisory employment reference checks. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. For more information, please visit http://ethics.dls.virginia.gov/.

The University of Mary Washington adheres to the principle of equal opportunity. The University does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, parental status (including pregnancy), national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors in recruiting, admitting, enrolling students or hiring and promoting faculty and staff members. Complaints of discrimination should be directed to the AA/EEO officer of the University. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.